At koaluckmate.com, our commitment to safeguarding your privacy is paramount. Our practices strictly adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). This policy details how we manage your personal information.
1. Information We Collect
We may collect the following categories of personal information from you:
Your full name and title
Email address for communications
Contact phone number (optional)
Physical mailing address (for prize delivery, if applicable)
Secure payment transaction details (processed by certified third-party providers)
Technical data, including your IP address, browser type, device information, and website interaction statistics
2. How We Use Your Information
The information we collect serves these essential functions:
To facilitate and securely process your lottery ticket purchases and entries.
To send you timely order confirmations, draw results, and critical service updates.
To provide efficient customer support and respond to your inquiries.
To analyze platform performance, identify user trends, and continuously enhance our service offerings.
To fulfill our legal and regulatory obligations as an Australian-based online service.
For marketing and promotional communications, where you have provided consent.
3. Our Data Security Measures
We implement robust, industry-standard encryption and comprehensive security protocols to protect your personal data from unauthorized access, alteration, unlawful disclosure, or destruction. Access to your personal information is strictly limited to authorized personnel who require it to perform their official duties.
4. Third-Party Information Sharing
We wish to assure you that we will never sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your information with:
Certified payment processors (e.g., Stripe, PayPal) to securely finalize your transactions.
Regulatory or law enforcement authorities strictly when mandated by Australian law or legal process.
Service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
5. Cookies & Analytics Deployment
koaluckmate.com utilizes cookies and other digital tracking technologies (such as Google Analytics) to significantly enhance your Browse experience, retain your personal preferences, and help us gain insights into website traffic patterns and user behavior. This aggregated data is crucial for improving our platform and delivering tailored content.
6. Your Privacy Rights
You retain fundamental and exercisable rights concerning your personal data. These rights include:
The right to access or request correction of your personal information held by us.
The right to request the deletion of your data, subject to our legal and operational retention requirements.
The right to withdraw your consent for receiving marketing communications from us at any time.
The right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.
To exercise any of these rights, please contact us directly via email at [email protected].
7. Policy Amendments
We may periodically revise and update this Data Privacy Policy document to reflect changes in our operational practices, evolving legal requirements, or new technologies. Any significant revisions will be promptly published on this page, and the "Last Updated" date at the top will be adjusted accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
8. Get in Touch
Should you have any questions, concerns, or require further clarification regarding this policy or our data handling practices, please do not hesitate to contact us:
